Refund & Cancellation Policy

This policy applies to all services purchased from Adormax (Sole Proprietorship), St. 19, Laddhawala, Muzaffarnagar, Uttar Pradesh - 251002, India. It forms part of our Terms of Service.

1. What this policy covers

Adormax provides professional services — development, SEO, automation and consultation — rather than physical goods. There is nothing to ship or return, so refunds are assessed against the work actually performed at the point of cancellation.

Every engagement begins with a written proposal stating scope, deliverables, milestones and price. That document, read together with this policy, determines what is refundable.

2. The 7-day initial milestone window

If you are not satisfied with the first delivered milestone, you may cancel within seven (7) calendar days of its delivery and receive a refund of the advance you paid, less the value of work already completed and any third-party costs already incurred on your behalf.

• The window runs for 7 calendar days from the date we deliver the first milestone stated in your proposal.
• Send your cancellation in writing to support@adormax.com within that window.
• We will send you a written statement of the work completed and the resulting refund amount within 3 business days.
• Third-party costs already paid on your behalf — domains, hosting, paid licences, API charges — are not refundable, because we cannot recover them.
• Where no work has begun and no third-party costs have been incurred, the advance is refunded in full.

This window exists so you are never locked into a long engagement on the strength of a sales call alone. After the 7-day window closes, the eligibility rules in section 3 apply.

3. Refund eligibility by service

4. What is not refundable

• Work already completed and approved by you.
• Third-party costs already paid on your behalf — domain registration, hosting, SSL, paid plugins or licences, stock assets, paid API usage, and platform fees.
• Deliverables already supplied in full, such as a completed audit report or a delivered strategy document.
• The current billing cycle of a monthly retainer once work in that cycle has begun.
• Cancellations caused by client inaction. Where a project stalls for more than 30 days because required material, approvals or access were not provided, work completed remains chargeable.
• Outcomes rather than work. As stated in our Terms of Service, we do not guarantee search rankings, traffic volumes, enquiry numbers, or approval by third-party platforms such as Meta or a payment gateway. A refund cannot be claimed on the basis that an outcome of this kind did not occur, provided the agreed work was performed.

5. How to cancel

Send a written cancellation request to support@adormax.com including:

1. Your name and business name.
2. The invoice number or proposal reference.
3. The date you wish the cancellation to take effect.
4. Optionally, the reason — helpful to us, but not required.

We acknowledge every cancellation request within 48 hours and confirm the position in writing, including any refund amount, within 3 business days. Cancellations by phone or WhatsApp are accepted only once confirmed in writing by email.

6. Cancellation notice periods

7. How refunds are processed

• Approved refunds are initiated within 3 business days of written confirmation.
• Once initiated, the credit typically reaches your account within 5–7 business days, depending on your bank or card issuer. This part of the timeline is controlled by the banking system, not by us.
• Refunds are always returned to the original payment method used for the transaction. We cannot refund to a different account, card, or UPI ID.
• All refunds are made in Indian Rupees (INR).
• Payment gateway charges and applicable taxes may be deducted where they have already been levied and cannot be reversed. Any such deduction is itemised in the written refund statement.
• You will receive written confirmation with a reference number once the refund has been initiated.

8. Disputes and chargebacks

If you believe a charge is incorrect, please contact us first at support@adormax.com. We will investigate and respond within 7 business days. Nearly every billing dispute is resolved faster this way than through a chargeback.

Where a chargeback is raised without contacting us first, we will provide the payment provider with the signed proposal, delivery records and correspondence relating to the engagement. Work may be suspended while a chargeback is under investigation.

9. If we cannot deliver

If Adormax is unable to deliver the agreed scope for reasons within our control — capacity, resourcing, or a technical assessment that the work cannot be completed as specified — you receive a full refund of all amounts paid for undelivered work, with no notice period and no deduction other than irrecoverable third-party costs already incurred on your behalf.

We will also hand over any partially completed work, and its source files, at no charge, so that another provider can continue from where we stopped.

10. Contact and grievance

For any question about this policy, a cancellation, or a refund:

Grievances are acknowledged within 48 hours and resolved within 30 days. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.