Terms of Service

1. About Adormax

Adormax is an IT and digital services firm registered under the MSME Ministry, Government of India. We operate as a sole proprietorship from St. 19, Laddhawala, Muzaffarnagar, Uttar Pradesh - 251002, India.

2. Acceptance of these terms

By accessing adormax.com, submitting an enquiry, or engaging Adormax for any service, you agree to these Terms of Service and to our Privacy Policy and Refund & Cancellation Policy, which form part of this agreement. If you do not agree, please do not use this website or our services.

If you accept these terms on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation.

3. Services we provide

Adormax provides the following professional services:

• Custom web and mobile application development — design, build, testing and deployment.
• Search engine optimization and local pack ranking — technical audits, on-page work, schema markup, and Google Business Profile optimisation.
• Business workflow automation and custom APIs — including WhatsApp Business API setup, CRM integration, and custom integrations.
• Digital growth and marketing consultation — analytics configuration, channel strategy and reporting.

The precise scope of any engagement is defined in the written proposal or scope document we issue to you. Where a proposal and these terms conflict, the proposal governs for that engagement.

4. How an engagement starts

1. You send us an enquiry describing what you need.
2. We discuss it, usually on a call, and then issue a written proposal setting out scope, deliverables, exclusions, timeline and price.
3. You accept the proposal in writing — email confirmation is sufficient.
4. You pay the advance stated in the proposal.
5. Work begins.

No work is chargeable until you have accepted a proposal in writing. Discovery calls, initial advice and quotations are free of charge and carry no obligation.

5. Your responsibilities

To deliver on time, we need you to:

• Provide content, brand assets, and access credentials within the timeframes agreed in the proposal.
• Nominate one person authorised to give approvals and feedback on your behalf.
• Respond to review requests within five business days. If you cannot, tell us — we will reschedule rather than assume approval.
• Confirm that any content, images, logos or data you give us is yours to use, or that you hold the necessary licence.
• Keep your own copies of any material you supply to us.

Where a project stalls because material or approvals are outstanding for more than 30 days, we may invoice for work completed to that point and reschedule the remainder subject to availability.

6. Fees, invoicing and taxes

• All fees are quoted in Indian Rupees (INR) and are exclusive of applicable taxes unless stated otherwise.
• Goods and Services Tax (GST) is charged where applicable at the prevailing rate.
• Project work typically requires an advance of 40–50% before work starts, with the balance due on delivery, unless the proposal specifies a different milestone schedule.
• Monthly retainers are invoiced in advance at the start of each cycle.
• Invoices are payable within 7 days of issue unless stated otherwise.
• Third-party costs — domains, hosting, licences, paid APIs, stock assets — are billed at cost and are your responsibility on an ongoing basis.

We may suspend work on overdue invoices after giving you 7 days written notice. Final deliverables and account transfers are released once payment is complete.

7. Timelines and delays

Timelines in a proposal are good-faith estimates based on the scope as agreed and on your material arriving when expected. They are not guaranteed delivery dates unless the proposal explicitly says so.

We will tell you promptly if a timeline is at risk and why. Delays caused by outstanding client material, late approvals, or scope changes shift the timeline by at least the length of the delay.

8. Revisions and scope changes

Each proposal states how many rounds of revision are included — typically two rounds per major deliverable. Revisions within the agreed scope are free.

Work that falls outside the agreed scope — new pages, new features, a change of direction after approval — is a scope change. We will tell you before doing it, quote for it in writing, and only proceed once you approve. You will never receive an invoice for work you did not approve in advance.

9. Intellectual property and ownership

• On full payment, you own the deliverables. All rights in the custom code, designs, content and configuration produced specifically for your project transfer to you once the final invoice is settled.
• Accounts are yours. Domain, hosting, analytics, Search Console, Google Business Profile and any other accounts are registered in your name or transferred to you at handover.
• We retain our own tools. Generic components, libraries, internal frameworks and know-how that pre-date your project, or that we develop for general use, remain ours. You receive a perpetual, non-exclusive licence to use them as part of your deliverable.
• Content you supply stays yours. You grant us a licence to use it only for the purpose of delivering your project.
• Portfolio use. We may reference your project and display screenshots in our portfolio unless you ask us in writing not to. We will never disclose confidential business information this way.

Until full payment is received, all deliverables remain the property of Adormax and are licensed to you only for review.

10. Third-party services and licences

Projects often depend on services we do not control — hosting providers, payment gateways, the WhatsApp Business Platform, CRMs, APIs, and fonts or assets licensed from third parties. Your use of those services is governed by their own terms, and their availability, pricing and policies are outside our control.

We will name any material third-party dependency in your proposal before integration. Recurring costs for third-party services are yours, and we are not liable for a third party changing its terms, increasing its prices, or discontinuing its service.

11. Confidentiality

Each party agrees to keep confidential any non-public information the other shares in the course of an engagement, and to use it only for the purpose of that engagement. This obligation continues for three years after the engagement ends.

It does not apply to information that is already public, that a party already lawfully held, or that a party is legally required to disclose.

12. What we do not guarantee

We would rather be clear about this up front than have it come up later:

• We do not guarantee search rankings. No agency can. Search engines control their own algorithms and change them without notice. We guarantee the work described in your scope document — the specific technical and on-page changes — not a position in results.
• We do not guarantee a volume of traffic, enquiries, or revenue. These depend on your market, pricing, competition and sales process, all of which are outside our control.
• We do not guarantee approval by third-party platforms. Meta business verification, payment gateway onboarding, app store review and similar processes are decided by those platforms. We prepare your submission to meet their published requirements and support you through the process, but the decision is theirs.
• We do not guarantee uninterrupted availability of this website or of any third-party service a project depends on.

13. Acceptable use of this website

You agree not to:

• Use this website for any unlawful purpose or in breach of Indian law.
• Attempt to gain unauthorised access to any part of the site, its server, or connected systems.
• Submit false information, or use our contact form to send spam, malware, or abusive content.
• Scrape, mirror, or systematically copy the site or its content without written permission.
• Reproduce our copy, designs, or code without permission.

All content on adormax.com — text, design, code, graphics and logos — is the property of Adormax and is protected under the Copyright Act, 1957.

14. Limitation of liability

To the fullest extent permitted by Indian law, Adormax’s total aggregate liability arising out of or in connection with an engagement is limited to the total fees actually paid by you to Adormax for that engagement in the twelve months preceding the claim.

We are not liable for indirect, incidental, special or consequential losses, including loss of profit, loss of revenue, loss of business, loss of goodwill, or loss or corruption of data, however arising.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be excluded under Indian law, including under the Consumer Protection Act, 2019.

15. Indemnity

You agree to indemnify Adormax against any claim, loss or expense arising from content, data, or materials you supply to us — in particular any claim that such material infringes a third party’s intellectual property rights, or that it was unlawful to provide.

16. Suspension and termination

• Either party may terminate an engagement by giving 15 days written notice.
• On termination you pay for all work completed and all third-party costs incurred up to that date.
• Monthly retainers require 30 days written notice and are not refundable for the current cycle once it has begun.
• We may suspend or terminate immediately if payment is more than 30 days overdue, if you breach these terms materially, or if we are asked to do something unlawful.
• Cancellation and refund entitlements are set out in full in our Refund & Cancellation Policy.

17. Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, government action, power failure, or failure of internet or telecommunications infrastructure. Obligations are suspended for the duration of the event, and the affected party will notify the other as soon as reasonably practicable.

18. Grievance redressal

If you have a complaint about our services or this website, contact our Grievance Officer, Zafar Saifi, at support@adormax.com or +91 81918 06038. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.

19. Governing law and jurisdiction

These terms shall be governed by and construed in accordance with the laws of India, under the jurisdiction of courts in Uttar Pradesh.

Before beginning any legal proceeding, both parties agree to attempt to resolve the dispute in good faith through discussion for a period of 30 days from written notice of the dispute.

20. Changes to these terms

We may update these terms from time to time. The version in force for your engagement is the one published on the date your proposal was accepted. Continued use of this website after an update constitutes acceptance of the revised terms.

Questions? Email support@adormax.com or call +91 81918 06038.